Client Relationship Manager

Location: Helsinki, Finland

Infront in Brief

Since its establishment in 1998, Infront has grown to become a leading provider of financial services to the Nordic market, and is now expanding internationally. Banks, brokerages and other financial firms in the Nordics and across Europe rely on Infront for electronic trading solutions and real-time market data, news, and analytics covering over 50 exchanges worldwide. Infront’s terminal, mobile apps and versatile electronic trading solutions connect professional users in over 50 countries to their local and international markets – helping financial institutions to reduce costs and increase trading revenues.

Job description

Delight Infront clients with superb training and client service

We are seeking a competent and enthusiastic team member to join Infront’s Client Relationship Management team in Helsinki. In a varied and exciting role, you will apply your knowledge of financial markets, technical skills and customer service skills to support users of the Infront market data and trading terminal, provide training, and assist the sales team during presales. As you gain hands-on experience with our products, you will have opportunities to work with other functions to contribute in product development, sales and other cross-functional projects.

Responsibilities

  • Conduct client training for banks, brokerages and direct Infront end-user clients
  • Act as a proactive Client Manager to assigned clients
  • Promote Infront solutions to existing clients
  • Contribute to cross-functional projects
  • Test newly developed Infront product features
  • Assist Infront Sales before, during and after signed agreement with clients
  • Provide constructive feedback to help develop Infront solutions
  • Contribute to a friendly, social atmosphere in the workplace

Working hours

Standard working hours are 08:00-16:00.

Some work outside normal hours may be necessary for traveling to customers, attending seminars, holding presentations, etc. 

Our ideal candidate

  • 3 years of higher education (preferably within finance or IT)
  • Good general computer skills
  • Analytical and proactive approach to problem solving
  • Ability to work under pressure when required
  • Excellent English and Finnish written and verbal communication skills
  • A calm and professional demeanour
  • Ability to empathize with a customer and act accordingly
  • A genuine enthusiasm for learning new things

Qualities

  • Functional, technical and interpersonal skills, and the desire to use them
  • Comfortable to be working independently or as part of a team to achieve results
  • Enthusiastic team player who is willing to learn
  • Ready to assume responsibility and take initiative
  • Passionate about working with leading edge technology
  • Motivated to provide superb customer service (both internally and externally)
  • Comfortable working in a fast-paced environment

Why Infront?

Infront offers an exciting and challenging job within the financial technology sector. You will be a part of an active social environment with friendly, supportive and highly skilled colleagues. Being a part of a company that focuses on, and bases itself on, technological innovation you will experience great opportunities for personal growth and fulfilling career possibilities in a fast-paced environment. At the same time, we have an informal and relaxed culture based on mutual trust, respect and cooperation. Grab this opportunity to become a part of the Infront culture, where contributions are recognised and achievements are celebrated.

We offer

  • Exciting and challenging work in finance and IT
  • Opportunities for personal and career development within the firm
  • Competitive compensation
  • An active social environment with popular events and activities
  • Friendly, professional and highly skilled colleagues


How to apply

If you think you’re the right candidate, please send your CV and letter of motivation to career@goinfront.com. We look forward to hear from you.

 

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