Client Service Specialist

Location: Oslo or Stockholm

Infront in brief

Financial professionals across Europe rely on Infront for global real-time market data, trading, news, and analytics covering key markets. With proved solutions developed over 20 years by industry experts, and with product development driven by our clients' business needs. The Infront terminal has become the most intuitive and flexible terminal within the financial market, helping institutions to reduce costs, adapt to fast changing market requirements and being able to work more effectively with the increasing amount of information available. Infront is located in London, Paris, Stockholm, Helsinki, Copenhagen, Oslo, Cape Town and Johannesburg

Join our team and be a part of a fast-growing Fintech company with high ambitions and exciting career opportunities.

Job description

We are seeking an enthusiastic team member to join our team in Oslo or Stockholm.

In a varied and exciting role, you will apply your knowledge of the financial markets, technical skills and customer services skills to our financial professional clients and prospects.

As you gain hands-on expertise with our products you will also have opportunities to work with other departments to contribute in the areas of product development, sales and other cross-functional projects.

  • Conduct client support and training for banks, brokerages and direct Infront clients through telephone and e-mails.
  • Hold user forums for new and existing clients
  • Collaborate with CRM and sales to provide excellent service to our users.
  • Contribute to projects on the client services team.
  • Contribute to cross-functional projects.
  • Test newly developed Infront product features.
  • Run webinars for new and existing users
  • Provide constructive feedback to help develop Infront solutions.

Our ideal candidate

  • 3 years of higher education degree level (preferably within finance or IT).
  • Minimum of 1-2 years’ financial market experience, preferably gained within a financial software house or vendor.
  • Excellent Norwegian or Swedish written and verbal communication skills.
  • Excellent English written and verbal communication skills.
  • Strong communication skills – comfortable in giving presentations and meeting clients.
  • Good general computer skills and savvy in Social Media (Twitter, LinkedIn etc.).
  • Analytical and proactive approach to problem solving.
  • Ability to work under pressure when required.
  • A genuine enthusiasm and a capacity to learn new things in the financial markets.
  • Comfortable to be working independently or as part of a team to achieve results.
  • Ready to assume responsibility and take initiative.
  • Passion about working with leading edge technology.
  • Motivation to provide superb customer service (both internally and externally).
  • Able and willing to travel within Europe.

Why Infront?

Infront offers an exciting and challenging job within the financial technology sector. You will be a part of an active social environment with friendly, supportive and highly skilled colleagues. Being a part of a company that focuses on, and bases itself on, technological innovation you will experience great opportunities for personal growth and fulfilling career possibilities in a fast-paced environment. At the same time, we have an informal and relaxed culture based on mutual trust, respect and cooperation. Grab this opportunity to become a part of the Infront culture, where contributions are recognised and achievements are celebrated.

How to apply

If you think you’re the right candidate, please send your CV and letter of motivation to career@infrontfinance.com. We look forward to hear from you.